Reviews for The Retreat (NV)

Posted On: 3/25/2021

Great Staff!!

I would like to give a GREAT review to Terry!! She is AMAZING at her job! She makes sure she gives all details about the whole move in process and let you know what to expect. The application process was very smooth and easy because of Terry! Great, Great, Great is all I can say. God Bless You Terry!!
By: Brittania     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for the shout out. We hope to continue to meet your expectations, and hope you will keep us informed if you need anything.

Posted On: 12/28/2020

Nice place

Work on maintenance and Retreat would be top notch. Weak spot.
By: Richard Oakes     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for the shout out. We hope to continue to meet your expectations, and hope you will keep us informed if you need anything.

Posted On: 12/23/2020

Perspectives

I've been here at the retreat for quite some time and cannot think of any significant issues. The property is top notch, and without question the management staff has been fair, understanding, professional, and always followed up with perspectives that I may not have realized. Excellent and grounded interaction. Tennents, myself included, need to understand that there may be occasional delays to response due to circumstances (such as the current residual effects from the covid dilemma). Excellent property, excellent management and maintenance staff.
By: Richard Oakes     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for the shout out. We hope to continue to meet your expectations, and hope you will keep us informed if you need anything.

Posted On: 10/28/2020

Awesome Staff!

Forgot to send in my review, earlier but here it is. I was so pleased with the services I've received here. You have such a wonderful staff. Terry, Leasing Agent, is a blessing. She is very helpful, such as wonderful person. Jimmy is just plain Awesome! He needs an assistant but he is such a great worker. Jimmy is sweet. It's a great feeling when something fails in your apartment to know that Jimmy will be there to save the day. Great Work, Staff!
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for taking the time to let us know how your experience was. It really is fulfilling when we hear that our team is working to raise the bar on customer service.

Posted On: 9/23/2020

Loved the service Jose did today very professional.

Very happy with the service I received today. Jose was very good and professional. ????
By: Satisfied customer     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much! It really makes the day that much better when we hear our staff provided service that warranted a shout out! We will surely let him know how pleased you were, and will strive to provide the highest service levels possible.

Posted On: 6/1/2020

Top of the line

Ok first let me start by saying these are by far the best apartments in the area. We have No complaints whatsoever. My kids and I love it here and everyone is very nice to each other. It’s so quiet and we never have any problems. Beautiful on the inside and out and the staffs amazing. There for you anytime you need help or have a question they give quick response. If you are considering making this your new home, don’t even think on it too long. This is the place to be. I plan to be here a while. Thanks for the great service you all provide here at the Retreat. Proud tenant.
By: Mina Hart     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much! It really makes the day that much better when we hear our staff provided service that warranted a shout out! We will surely let him know how pleased you were, and will strive to provide the highest service levels possible.

Posted On: 4/29/2020

thank you

Words of gratitude thank you guys for fixing my ac. "Kevin " you rock you guys are awesome once again thank you for fixing my ac
By: Bryan Rivera     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much! It really makes the day that much better when we hear our staff provided service that warranted a shout out! We will surely let him know how pleased you were, and will strive to provide the highest service levels possible.

Posted On: 4/13/2020

Ed Blain #109 Move In

Good Morning, I would like to commend the staff and maintenance crew on my move in to #109. This is a beautiful complex, and a rare quality community in the area it is located. I'd like to commend Terry and Jimmy. They worked very hard on making my move in seamless. Terry was very responsive to getting all my paperwork done. Jimmy was a IT magician getting my lease signed on line. They are both truly professionals. The apartment was well prepared for a new tenant. Spotless! ... Only a minor problem with the dishwasher, which I'm sure the maintenance staff will resolve when they can. When The Retreat says 'Welcome Home" they really mean it! ... I look forward to many years calling it my home. Thanks again for a wonderful move in experience, stay safe. Ed Blain #109
By: Edward Blain     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for the kind words of encouragement. We truly strive to make The Retreat more than just another place to stay but a home and community for each of our residents. Please always let us know how we can help or improve. We really appreciate it!

Overall Rating

5 out of 5 stars

Ratings By Category

Staff
5 out of 5 stars
Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
4.5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
5 out of 5 stars